Eric Gao
- Total activity 16
- Last activity
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Activity overview
Latest activity by Eric Gao-
Eric Gao commented,
this is neat!!
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Eric Gao created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Eric Gao created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Eric Gao created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Eric Gao created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Eric Gao created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Eric Gao created an article,
Welcome to your Help Center!!!!!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complete...
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Eric Gao created an article,
How do I publish my content in other languages??????
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Eric Gao created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Eric Gao created an article,
How can agents leverage knowledge to help customers?
Article updated: September 16, 2021 View, edit, or delete scheduled content (Legacy) Note: This article is for a legacy feature. Before moving ahead, we strongly suggest managing your scheduled ...